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A service for technology industry professionals · Friday, June 13, 2025 · 821,908,103 Articles · 3+ Million Readers
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  • Published on 09:14 GMT

    Call Center Automation: Best Tools, Examples & Tips for 2025

    Automating complex processes and repetitive tasks is my top tip for improving operational efficiency across various industries, including call centers. As someone who constantly seeks new ways to help streamline processes and adopt time-saving solutions, I …

    Source: TechRepublic - Pending
  • Published on Jun 11, 2025

    Agentic AI at your service: A real-world look at frictionless banking

    I’m a credit card transactor – I pay off my balance in full each month and use credit purely as a payment method to avoid interest. Recently, a major payment processor experienced an outage that disrupted many money movement services. As a result, my …

    Source: SAS Blogs - North Carolina - Pending
  • Published on Jun 11, 2025

    DWP signs £265m contact centre deal with UK SME

    Departmental deal could nearly triple Bristolian outfit’s annual revenue, as CEO says growth is built on solid foundations and DWP claims such engagements with smaller local players promote ‘marketplace diversity’ The Department for Work and Pensions has …

    Source: PublicTechnology - Pending
  • Published on Jun 10, 2025

    Tips on How to Reduce Call Abandon Rates in Your Contact Centre

    Tip 1: Implementing Strategic Call-Back Solutions and Queue Management One of the most effective ways to reduce call abandonment rates in the contact centre is through the strategic use of intelligent call-back solutions, paired with optimised queue …

    Source: bizbahrain - Indeterminate
  • Published on Jun 9, 2025

    Want to encourage generative AI use? Reassure customers that humans are available

    Dive Brief: Half of customers  are willing to use a generative AI assistant in customer service interactions, according to a Gartner survey of more than 4,800 consumers released last week. That willingness, however, varies by consumers’ preferred channel. …

    Source: CX Dive - Pending
  • Published on Jun 9, 2025

    One Point One Solutions buys Bengaluru-based firm to drive AI-led innovations

    Mumbai-based Business Process Management (BPM) firm One Point One Solutions Ltd. (1Point1), on Monday, announced the acquisition of a majority stake in Techscient.Ai Private Limited, an Artificial Intelligence (AI)-powered no-code automation firm …

    Source: TechCircle - Pending
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